Tags/literature-note

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• Open hardware business model
• Extractive contributions to open source projects
• Try honestly to see things from the other person's point of view
• The only way to get the best of an argument is to avoid it
• Smile
• Show respect for the other person's opinions. never say you're wrong
• Talk in terms of the other person's interests
• Let the other person feel that the idea is his or hers
• Make the other person feel important - and do it sincerely
• Let the other person do a great deal of the talking
• Remember that a person's name is to that person the sweetest and most important sound in any language
• Give honest and sincere appreciation
• If you are wrong, admit it quickly and emphatically
• Get the other person saying yes, yes, immediately
• Appeal to the nobler motives
• Arouse in the other person an eager want
• Be a good listener. encourage others to talk about themselves
• Become genuinely interested in other people
• Begin in a friendly way
• Don't criticize, condemn, or complain